Privacy Policy

Tradixo Technologies S.L. ("Tradixo", "we", "us") is registered in Barcelona, Spain, at Carrer de la Innovació 24, 08018 Barcelona, Spain. We are the data controller for the personal data described in this policy. You can reach our data protection contact at sales@tradixoltd.co.uk.

We collect the following categories of personal data:

• Contact details you provide via forms, email or phone (name, email, phone, company).
• Order and billing information (delivery address, purchase history, payment status).
• Technical data (IP address, browser type, device identifiers, cookies) collected automatically when you use our website.
• Support correspondence, including messages sent via our contact form or WhatsApp.

We process personal data under the following legal bases (Article 6 GDPR):

• Contract: to process orders, arrange shipping and provide after-sales support.
• Legitimate interest: to respond to enquiries, prevent fraud and improve our services.
• Consent: for optional marketing communications, which you can withdraw at any time.
• Legal obligation: to meet accounting, tax and consumer-protection requirements.

We share personal data only where necessary, with: payment processors (such as Stripe and PayPal) to complete transactions; carriers and logistics partners to deliver orders; IT and hosting providers under data-processing agreements; and public authorities where required by law. We do not sell personal data to third parties.

Where data is transferred outside the European Economic Area, we rely on adequacy decisions or Standard Contractual Clauses approved by the European Commission to ensure an equivalent level of protection.

We retain order and billing data for as long as required by Spanish tax and commercial law (generally six years). Contact form submissions not linked to an order are retained for up to 24 months, or until you request deletion.

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure ("right to be forgotten"), subject to legal retention obligations.
• Restrict or object to certain processing.
• Request data portability.
• Lodge a complaint with the Spanish Data Protection Agency (AEPD).

To exercise any of these rights, email sales@tradixoltd.co.uk.

Our website uses essential cookies required for core functionality, and optional analytics cookies to understand site usage. You can manage cookie preferences through your browser settings at any time.

We may update this policy periodically. Material changes will be reflected in the "Last updated" date above, and significant changes will be communicated directly where appropriate.