Refund Policy

Consumers ordering from within the EU may withdraw from a purchase within 14 calendar days of receiving the goods, without giving a reason, in line with EU Directive 2011/83/EU. To exercise this right, contact sales@tradixoltd.co.uk before the deadline.

Devices must be returned in the condition they were received, including all original accessories and packaging where possible, with any activation locks (such as Find My iPhone or a Google/Samsung account lock) removed. Refunds may be reduced if a device shows use beyond what is necessary to check its nature and function.

• Email sales@tradixoltd.co.uk with your order number and reason for return.
• We'll issue a return authorization and shipping instructions within 2 business days.
• Once the item is received and inspected, we process the refund within 5 business days.
• Refunds are issued to the original payment method (Stripe, PayPal or card).

If a device develops a covered fault within the warranty period, contact our support team with your order number and a description of the issue. Verified claims are resolved by repair, replacement, or refund, at Tradixo's discretion, at no cost to you.

• Accidental damage, including drops, cracked screens and liquid damage.
• Wear and tear consistent with the stated condition grade.
• Unauthorized repairs or modifications carried out after delivery.
• Software issues unrelated to hardware defects.

Returns for bulk and B2B orders are handled under the terms of the applicable commercial agreement. Please contact your account manager to initiate a claim.

Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider.