Refund Policy

At Tradixo, we stand behind the quality of our products. This Refund Policy outlines the conditions under which returns and refunds are accepted, in compliance with European consumer protection laws.

Business customers may request a return within 14 days of delivery for retail purchases, provided the product is in its original condition. Wholesale and liquidation orders are subject to the terms agreed upon at the time of purchase.

Returns are accepted when:

• The product received does not match the description or grade specified
• The product is defective or non-functional upon arrival
• The wrong product was shipped
• The product was damaged during shipping (report within 48 hours with photos)

The following are generally not eligible for return:

• Liquidation inventory sold as-is unless otherwise agreed
• Products with removed or altered serial numbers
• Items damaged due to misuse or improper handling after delivery
• Custom or special-order products

To initiate a return, contact us at info@tradixo.com with your order number and reason for return. Once approved, refunds are processed within 5–10 business days to the original payment method (Stripe or PayPal).

If the return is due to our error (wrong item, defective product), we cover return shipping costs. For other returns, the customer is responsible for return shipping unless otherwise agreed.

For refund inquiries, reach us at info@tradixo.com or +34 932 000 000.